What is the packaging for all products?

All products come with a jute pouch.

What is jute material?

Jute material is a natural vegetable fibre which is made from outer stem and skin of a jute plant. It’s now most commonly used for making durable items such as eco-friendly jute bags.

Is there any warranty for all products & warranty exclusions

Please check the quality of the items when they arrive and contact us within 30 days of receiving your order if you have any concerns.

You’ll need to let us know your order number and include 2 photos showing the defect. We will then replace the item at no charge, with a new product of the same model.

IMPORTANT : Wooden toys are generally more durable than plastic toys, but they can sometimes break.

Type of wooden materials

a. Beech wood; Beech is reddish-brown in color, with a fine texture. It is a strong wood, and it is also quite dense, making it fairly heavy.
b. Sapele; Sapele’s grain is interlocked, and sometimes wavy. This expensive timber is usually used to make furnitures as it is more durable.

Ways to take care wooden toys.

a. UV disinfection under 40 celcius
b. Sun sterilization for 5 – 10 minutes. Please do not leave it under the hot sun & ensure to move the product back and forth constantly.
c. Wipe it with damped clothes and let it dry, may re-polish it with jujube oil or wax

Can I pre-order items if they are out of stock?

Yes you can. When items go out of stock, we will make it easier for you to pre-order items by creating new products that are labelled “(insert out of stock product name) – Preorder”.

These products can be purchased on a preorder basis and you may take advantage of any existing limited time discounts to purchase those products.

Do note that shipping may take up to 2 months from the time of your order.

What payment methods can I use?

We only accept payment via e-banking from participating banks supported by Stripe./p>

If you wish to pay using other payment mode, please contact us at yp.montessori@gmail.com

What are the delivery options available?

Self-collection

Self-collection is FREE and by appointment only. Please email us your preferred date and time of collection once you have selected the self-collection option at checkout. *Limited to Klang Valley area*”

Local mail and courier service

Small items will be delivered via local mail. Please note that while every effort is made to ensure the safe delivery of your purchase to you, we are not responsible for any damages or lost packages incurred via normal mail delivery.

Purchase up to RM 150 will enjoy FREE delivery service within West Malaysia. 

What is the estimated delivery time?

Orders will be processed upon receipt of payment. From the date of payment, delivery time is estimated to be within 5 working days.

Do you all provide overseas shipping?

Yes, we do. Please contact us for us to guide you further.

What is the policy for refunds and exchanges?

Please note that all products are non-refundable.

If an item is found to be defective or damaged upon arrival, please contact us to arrange for an exchange within 48 hours.

For all exchanges please email yp.montessori@gmail.com with the following details:

i) Date and proof of purchase
ii) Reason for exchange and photographic proof of defect/damage

If the exchange is approved, we will provide you with a return address. Returned items must be in unused and in their original condition and packaging.

Please note that you will be responsible for all delivery charges incurred during the exchange process. Delivery charges incurred will not be reimbursed.

If your item is out of stock, we reserve the right to credit you with the equivalent amount of store credit.”

IMPORTANT : Wooden toys are generally more durable than plastic toys, but they can sometimes break.

What is NOT covered by this warranty?

As stated above, this warranty relates to defects in material or workmanship. It does not cover any problem or damage to an item that is caused by or originates from:

– Drops
– Installation failures (e.g. screen protector application)
– Daily wear-and-tear
– Intentional modifications
– Items not manufactured by us
– Items not sold by us or our authorized resellers
– Misuse or mishandling of the product
– Theft or loss of the product

How do I claim under warranty?

If you have a concern about your purchase, please contact our Customer Experience Team immediately yp.montessori@gmail.com. You’ll need to let us know your order number and include 2 photos showing the defect. We will then replace the item at no charge, with a new product of the same model.

Please note we will not accept any items returned to us without prior correspondence with our Customer Experience Team.

Who we are

Our website address is: https://ypmontessori.com/

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