What is the packaging for all products?
All products come with a jute pouch.
What is jute material?
Jute material is a natural vegetable fibre which is made from outer stem and skin of a jute plant. It’s now most commonly used for making durable items such as eco-friendly jute bags.
Is there any warranty for all products & warranty exclusions
Please check the quality of the items when they arrive and contact us within 30 days of receiving your order if you have any concerns.
You’ll need to let us know your order number and include 2 photos showing the defect. We will then replace the item at no charge, with a new product of the same model.
IMPORTANT : Wooden toys are generally more durable than plastic toys, but they can sometimes break.
Type of wooden materials
a. Beech wood; Beech is reddish-brown in color, with a fine texture. It is a strong wood, and it is also quite dense, making it fairly heavy.
b. Sapele; Sapele’s grain is interlocked, and sometimes wavy. This expensive timber is usually used to make furnitures as it is more durable.
Ways to take care wooden toys.
a. UV disinfection under 40 celcius
b. Sun sterilization for 5 – 10 minutes. Please do not leave it under the hot sun & ensure to move the product back and forth constantly.
c. Wipe it with damped clothes and let it dry, may re-polish it with jujube oil or wax
Can I pre-order items if they are out of stock?
Yes you can. When items go out of stock, we will make it easier for you to pre-order items by creating new products that are labelled “(insert out of stock product name) – Preorder”.
These products can be purchased on a preorder basis and you may take advantage of any existing limited time discounts to purchase those products.
Do note that shipping may take up to 2 months from the time of your order.